CONTACT US
We're always happy to hear from our customers. If you have any questions about our company, the services we provide, or the products we offer, we'd love to hear from you.
Please feel free to contact us via Live Chat (best method) phone, fax or e-mail. We will make sure that your question(s) are automatically routed to the correct department and you should receive a response quickly.
For fastest service we strongly recommend Live Chat or email.
If you will be emailing us from an @aol.com or @comcast.net or @comcast.com email address, or are otherwise experiencing communication problems via email, we strongly encourage you to email us at our Gmail based customer service email address:
Gmail Customer Service
Phone:
(800) 868-2380
Monday - Thursday
10 a.m. to 4 p.m. CST
(Please note, this is our voice messaging system.
Please leave a message and we will get back in touch with you as soon as possible)
Fax:
(800) 868-2380
24/7, 365 days each year
E-mail:
Customer Service
24/7, 365 days each year
Be sure to check our online information pages and FAQ's listed below as well.
Let us know what you think of our website.
Can we do anything to improve your experience with us?
Tell Us at webmaster@designersilkplantsandflowers.com, We're Listening!
Due to the handmade nature of our products there will be some small variations in size and color. Please visit our Shipping FAQ for more information.
Due to the variations in monitors, colors of the actual products may vary from the pictures shown.
If you have any questions, please don't hesitate to e-mail us at: Customer Service.
Corporate Office
Mach 5 Online Products
C/O Designer Silk Plants and Flowers
16238 RR620 F-210
Austin, Texas 78717
Corporate Office E-mail
Please Note: These are NOT the addresses to use when returning products.
